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SHIPPING & DELIVERY
 

All orders will be processed within one to two business days, except during public holidays, and any holiday dates listed below.

Christmas Holiday Closures 2017/2018

POL will be closed from Friday the 22nd December, reopening to limited hours on Tuesday 2nd of January 2018. All orders placed between these dates will be processed by EOD January 3rd 2018.

Please anticipate delays in email responses in the last week of December.

Public Holidays Closures 2018

Australia Day - Friday 26th January

Good Friday - Friday 30th March

Easter Monday - Monday 2nd April

ANZAC Day - Tuesday 25th April

Queen's Birthday - Monday 11th June

Labour Day - Monday 1st October

Please allow an extra business day for shipping and response times after a public holiday.

Australia

Parcels are sent from our office in Sydney by Australia Post (with tracking) and generally takes 1-10 business days, depending on your location. Orders under $150 are charged $5.00 for shipping, and any orders over $150 will receive free shipping. While we are able to give an Authority to Leave your parcel at your request, we recommend using a delivery address that is attended, as lost or stolen parcels are not covered by insurance.

You will receive an email notification with a tracking number when your order has been shipped. Once your order is on its way to you, please contact the shipping company directly with any enquiries you may have regarding your delivery.

For Australia Post orders (all domestic deliveries), you can track your order here, or call them with further enquiries on 13 76 78. Delivery takes between 1-3 business days to Metropolitan areas, and 5-8 business days to rural areas.

International

International shipping is by DHL, Registered Post or FedEx. Once your order is shipped you will receive an email with your shipping details, tracking number or parcel ID number.

International parcels with DHL are charged at $20.00 AUD. This service is only available for the USA, UK, Ireland, Germany and Singapore and you can track your order at www.dhl.com This service usually takes 1-3 business days.

*Customers in Russia may need more patience, by reason of the local delivery system and extensive customs processes.

For DHL parcels, you can track your order here, or check your local DHL site for further contact details.

Registered Post is $20.00 AUD and is available for all other countries. While this service has no customer tracking, we are able to attain a proof of delivery. This service usually takes 7-14 business days.

Unfortunately, we are unable to ship orders to New Zealand. If you are interested in purchasing an item and you are based in New Zealand, please contact our distributor by calling 09 914 4550 or sending them an email.

International parcels can take between one and four weeks to arrive (country dependent). Please only contact us with delivery queries after four weeks from the dispatch date.

Item Availability

Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund. Please allow up to three business days for funds to appear in your account if receiving a refund.

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Call our Sydney office: +61 2 8096 6982 | Site by: Indigo8