• Shipping & Delivery
  • Returns & Exchanges
  • Privacy Policy
  • FAQs
  • Caring for your Knitwear

All orders will be processed within one to two business days, except during public holidays and any holiday dates listed below.

Public Holidays Closures 2018

Labour Day - Monday 1st October

Christmas - Monday 24th - Thursday 27th December

New Year - Monday 31st December - Wednesday 2nd January 2019

Please allow an extra business day for shipping and response times after a public holiday.

Shipping within Australia

Parcels are sent from our office in Sydney by Australia Post and generally takes 1- 7 business days, depending on your location. Orders totalling under $150 are subject to a $5.00 postage charge, and orders over $150 are eligible for free shipping. We recommend using a PO Box or a delivery address that is attended, as lost and stolen parcels are not covered by insurance.

You will receive an email notification with a tracking number when your order has been shipped. Once your order is on its way to you, please contact Australia Post directly with any enquiries you may have regarding your delivery.

All domestic deliveries can be tracked here, or call Australia Post if you have further questions on 13 76 78. Delivery takes between 1-3 business days to Metropolitan areas, and 5-8 business days to rural areas. *Please allow for extra delivery time in December due to high volumes of deliveries by Australia Post.

International Shipping

International shipping is by DHL, Registered Post or FedEx, depending on your location. Once your order is shipped you will receive an email with your shipping details and tracking number if available. Please note we cannot ship to PO Boxes internationally.

International parcels are charged at $20.00 AUD. This service is only available for the USA, UK, Ireland, Germany and Singapore and you can track your order at This service usually takes 1-3 business days.

Registered Post is $20.00 AUD and is available for all other countries. While this service has no customer tracking, we are able to attain a proof of delivery. This service usually takes 7-14 business days. *Due to local delivery system and extensive customs processes, customers in Russia can expect their parcels to take longer.

In some cases the recipient's country may require customs duties or extra delivery fees. Extra charges are the duty of the recipient and are not covered by POL Clothing.

International parcels can take between one and four weeks to arrive (country dependent). Please only contact us with delivery queries after four weeks from the dispatch date.

Item Availability

During busy periods on the website, occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund. Please allow up to three business days for funds to appear in your account if receiving a refund.


Call our Sydney office: +61 2 8096 6982 | Site by: Indigo8