International shipping is by DHL, Registered Post or FedEx. Once your order is shipped you will receive an email with your shipping details, tracking number or parcel ID number. Please note we cannot ship to PO Boxes internationally.
International parcels with DHL are charged at $20.00 AUD. This service is only available for the USA, UK, Ireland, Germany and Singapore and you can track your order at www.dhl.com This service usually takes 1-3 business days.
*Customers in Russia may need more patience, by reason of the local delivery system and extensive customs processes.
For DHL parcels, you can track your order here, or check your local DHL site for further contact details.
Registered Post is $20.00 AUD and is available for all other countries. While this service has no customer tracking, we are able to attain a proof of delivery. This service usually takes 7-14 business days.
Unfortunately, we are unable to ship orders to New Zealand. If you are interested in purchasing an item and you are based in New Zealand, please contact our distributor by calling 09 914 4550 or sending them an email.
International parcels can take between one and four weeks to arrive (country dependent). Please only contact us with delivery queries after four weeks from the dispatch date.
Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund. Please allow up to three business days for funds to appear in your account if receiving a refund.