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RETURNS / EXCHANGES

 

Christmas/New Year period 2016/2017

POL Clothing will be closed for the holidays from 2pm Friday the 23rd of December 2016, reopening to limited hours from Wednesday 28th December - Monday 9th January. 

While orders will continue to be shipped during the holiday period, please allow an extra business day for shipping and response times.

Important Information

Exchanges or returns will only be offered within 10 days of receiving your items. Please note, sale purchases are not eligible for a refund, and only an exchange or store credit will be offered.

Items will only be eligible for an exchange/refund when returned in saleable condition – unworn, unwashed and with all tags attached. We reserve the right to refuse returned items that are not received back in new condition, and these will be sent back to the customer.

In the unlikely event that you receive an item that is faulty or damaged, please contact us within the 10 day period and we will organise to replace or repair the item for you. If a replacement is unavailable, you may choose another suitable item or a store credit. If an item is faulty and there is no suitable replacement, you may receive a store credit or a refund to your method of purchase.

We do not refund initial postage charges for returned goods, as items we exchange for you will be re-sent at our cost. Your own return postage costs are not refundable.

How to make a return

Please contact us by emailing info@polclothing.com.au to notify us of your intention to return and which item/s you will be returning. At this time, please quote your Sales Order number and order date, as well as whether you intend to return or exchange your item/s. You will then be issued with a Returns Authorisation (R.A) number and form by return email and a delivery address for your return. Please do not return an item without contacting us first, as this will lead to delays in processing times.

Please enclose a copy of your return authorisation with the item/s, and return the order to the address provided following initial email contact. We recommend sending your return in an Australia Post parcel with tracking so the parcel can be traced.

Once the items have been received they will undergo a quality review, and we will notify you by email of the result of our assessment. Please allow up to five business days for this process to be completed. You will either receive your new items (for exchanges), a store credit, or a refund of the purchase cost (excluding original shipping cost) direct to the method of purchase.

If you are anticipating a refund direct to your method of purchase, please allow up to three business days from the date of processing for the funds to appear in your account.

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Call our Sydney office: +61 2 8096 6982 | Site by: Indigo8