POL Clothing will be closed for the holidays from 2pm Friday the 23rd of December 2016, reopening to limited hours from Wednesday 28th December - Friday 30th December. POL Clothing will be closed on Monday the 2nd of January 2017.
How much is shipping?
All orders over $150 recieve free shipping within Australia! For full domestic and international shipping information, please click here.
What payment methods do you accept?
We take secure payments by Mastercard, Visa, Paypal and Afterpay.
What is Afterpay and how does it work?
Afterpay is like a layby, but much better! By choosing Afterpay as your payment method, your item is dispatched within the next business day, but your total order amount is broken up into four interest free fortnightly payments. You will be redirected to Afterpay to view their instalment agreement and make the payment. To read Afterpay's full terms and conditions, please click here.
Do you deliver to PO Boxes and Business Addresses within Australia?
We do deliver to both PO Boxes and Business addresses within Australia. We recommend having your order sent to an attended daytime address to ensure your delivery is received safely. Unfortunately, we cannot update delivery addresses after your order has been dispatched.
Do you ship internationally?
Yes, we do indeed! International shipping is charged at a flat rate of $20. Unfortunately, we are unable to ship to New Zealand. To find out more about stockists in New Zealand please contact our distributor.
Do I have to sign up for an account to make a purchase?
No, you are welcome to check out as a guest on our website. Of course, we do recommend signing up for faster purchases in future, as well as being the first to find out about new styles and sales, and getting a 10% discount voucher for your first purchase.
What is your returns policy?
If you receive an item you are not happy with, we are happy to offer a return on all full priced items and exchanges or store credits on sale items within 10 days from the delivery date. Please read our full returns policy here for all of the details.
What size does your model wear?
Models on the POL website are a standard size AU 8, wearing a size Small in knitwear and an 8 in fashion, unless otherwise stated. For further information on sizing, please see our size guide.
How do Gift Cards work?
Gift cards will be emailed direct to the recipient entered during the purchase process. Vouchers are valid for 12 months and are redeemable online only & issued in Australian dollars. A delivery notification will be emailed to the purchaser for reference only. Only one voucher can be used per transaction.
Please allow up to 24 hours for electronic delivery. Enter the unique Gift Card code at the checkout to recieve your store credit.
I have contacted customer service but have not heard back yet.
Our Customer Service hours are from 9.30am - 4.30pm Monday - Thursday. If you have contacted us outside of those hours, rest assured we will be in contact within our next business day.
My Store Credit voucher is not working!
Each store credit is a unique code, assigned to the account or email address the original purchase was made. if you are having issues making a purchase with a store credit, we suggest refreshing the page, logging into your account and trying again. If that does not work, please contact us via our Contact Form.
Do you ever restock items that are sold out?
If you have seen something you love but can't find it online, send us a message via our Contact Form with exactly what you are after, and we can let you know when and if we will be receiving more stock, or help you to locate a stockist who may be able to help you.
I have a store that is interested in stocking POL.
Great! We love our stockists. The best way to get information about stocking POL is to email us or your region's agent through the Contact page.